ISO 20000:2018 IT Service Management System Certification

What is ISO 20000?

ISO 20000 is the international standard for IT Service Management. It demonstrates that an organization delivers IT services using best practices aligned with ITIL — essential for IT companies competing for large government and enterprise contracts.

Who Needs ISO 20000 Certification?

IT service companies, managed service providers, software development firms and government IT departments.

Key Benefits

✓Mandatory for large government IT contracts in India

✓Required by MNC clients for IT service providers

✓Demonstrates structured IT service delivery

✓Competitive advantage in IT services market

✓Alignment with ITIL best practices

✓Improve IT service quality and reliability

Documents Required

▸IT Service Management Policy

▸Service catalogue

▸Service level agreements (SLAs)

▸Incident and problem management records

▸Change management procedures

▸Capacity and availability plans

▸Service continuity plans

▸Supplier management records

Certification Process

Free Consultation — We assess your needs and confirm the right standard

Gap Analysis and Documentation — We prepare all required documents

Training and Implementation — We train your team and guide implementation

Internal Audit — We conduct a thorough pre-certification audit

Certification Audit — IAF-accredited CB conducts the official audit

Certificate Issued — Verifiable on IAF CertSearch globally!

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Get ISO 20000 Certified

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TIMELINE

8-12 weeks

Other ISO Standards

ISO 9001 — Quality Management System ISO 14001 — Environmental Management System ISO 45001 — Occupational Health & Safety ISO 27001 — Information Security Management ISO 22000 — Food Safety Management System ISO 13485 — Medical Devices Quality Management View All Standards →

IT Service Management System